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Business process reengineering (BPR) is the analysis and redesign of workflows within and between enterprises in order to optimize end-to-end processes and automate non-value-added tasks.

CSS suggested seven reengineering principles to streamline the work process and thereby achieve significant levels of improvement in quality, time management, speed and profitability:

  • Organize around outcomes, not tasks.

  • Identify all the processes in an organization and prioritize them in order of redesign urgency.

  • Integrate information processing work into the real work that produces the information.

  • Treat geographically dispersed resources as though they were centralized.

  • Link parallel activities in the workflow instead of just integrating their results.

  • Put the decision point where the work is performed, and build control into the process.

  • Capture information once and at the source.